Published On: Mon, Mar 2nd, 2020

How to change your letting agent

How to change your letting agent

Although every letting agent will want you to believe that they deliver a consistently excellent service and provide good value for money, the reality is that there can be a significant disparity between the best agents and those that fail to meet expectations. If it has become apparent that your letting agent is not performing at the level you had hoped for, there are steps you can take to resolve the situation.

Changing letting agent when a property is vacant

When your property becomes vacant, changing agent should be a relatively straightforward process. Most agents will stipulate a notice period and have their own terms regarding the termination of your working relationship, so be sure to refer to the agreement signed when you started using their services.

Changing letting agent when a property is occupied

Switching letting agents when your property is occupied can be more complex; however, there are things you can do to ensure the transition is as smooth as possible:

How to change your letting agent

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– Give notice

Many agents include a three-month notice period in all lettings agreements, but agents can sometimes seek financial compensation in lieu of a notice period. As soon as you understand the terms you agreed when signing with your current agent, you should give notice in writing.

As it is possible to change agent without evicting your current tenants, it is often best to ensure this notice period aligns with the rent period. This means that your tenant’s rent day will not be changed and the transition process can proceed smoothly for all parties.

– Tenant paperwork

Your agent should supply you with your tenant’s contact information upon request. You should also request copies of the inventory that will have been completed by a property inventory clerk before your tenants moved in and details of the relevant deposit protection scheme. If no inventory was completed, software from a provider such as make it easy for an inventory clerk to complete one.

– Arrangements with your new agency

Your new agency will take you through the steps needed to complete the handover, which will include liaising with your tenants and setting up new rent payments. Your new agent will also discuss the handover with your outgoing agent and arrange for all relevant paperwork and management keys to be handed over.

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